We would like to inform you about the processing of your personal data in this Privacy Notice. You will find below, among other things, information on how and why we process your personal data and what rights you have in this respect.
In this Privacy Notice we provide you with information about the processing of your personal data in connection with visiting and using our website.
To help you get the information that is relevant to you at a glance, we have broken down this Privacy Notice into individual sections:
In this Privacy Notice we provide you with information in accordance with the requirements of the privacy and data protection laws and regulations applicable in your province or territory of residence (including, the federal Personal Information Protection and Electronic Documents Act, the Quebec Act respecting the protection of personal information in the private sector, the Alberta Personal Information Protection Act, and the British Columbia Personal Information Protection Act.
The entity responsible for the processing of your personal data in connection with this website is:
STIHL LIMITED
1515 Sise Road, Box 5666
London, Ontario
N6A 4L6
Canada
Info.canada@stihl.ca
105025423
If you would like further information, please contact us at any time using the contact details specified above.
Where we use the term “personal data” in this Privacy Notice we mean any information relating to you and that allows you to be identified directly or indirectly.
Examples of personal data are your name, email address and postal address. However, your personal data include any data that are linked to you or that relate to you. We refer to data that do not relate to you as “non-personal data” or “anonymous data”. Data protection rules and this Privacy Notice do not apply to these data.
Processing of your personal data may include, for example, the collection, storage, or erasure of your data.
We process your personal data only if we can base the processing on a legal basis or if this is lawful under the applicable data protection law, i.e. the processing is legally permissible. We will only process your personal data when you have given us your clear consent to processing your personal data for one or more specific purposes, unless any exceptions apply under applicable law that allow us to process personal data without your consent.
Further information on which processing operations are specifically based on which legal basis or under which data protection legislation processing is permissible is set out below in this Privacy Notice.
We process personal data that you provide to us, that we collect with your consent or that we receive from third parties.
In principle, you are not obliged to provide your personal data to us. However, the disclosure of certain personal data may be necessary to enable us to offer and provide the website and all the functions of the website to you.
Personal data that you provide to us
We process information that you provide to us. For example, you may call us or contact us in some other way and provide certain information to us by these means. We collect and process these data to enable you to use our website. If you do not provide us with certain information, this may exclude or impair the use or full functionality of our website.
Personal data that are collected (automatically)
To the extent permitted by applicable law, and, when required, with your consent, certain information is collected and processed by us when you use our website. This includes data such as your IP address, specific login data and data that are processed to enable us to make our website technically available.
Personal data that we receive from third parties
Sometimes we do not receive information directly from you. This may be the case, for example, if information about you is provided to us by third parties. For example, we work with companies that provide services for us and provide us with information about you.
Limits on Collection and Processing Personal Data
We will not collect personal data indiscriminately but will limit collection of personal data to that which is reasonable and necessary, as set out in this Privacy Policy. We will also collect personal data as required or authorized by law.
We will only use or disclose your personal data for the purposes set out in this Privacy Policy, and as required or authorized by law.
We will take reasonable physical, organizational and electronic security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks with respect to the personal data in our custody or control.
We will take reasonable measures, through contractual or other reasonable means, to ensure that the suppliers and agents who assist in providing services, as described in this Privacy Policy, implement a comparable level of protection.
However, understand that confidentiality and security are not assured when information is transmitted through e-mail, the internet, or other wireless communication.
When you visit our website, the browser used on your device automatically sends information to the server on our website and temporarily stores it in a log file.
If you would like to learn more about the cookies we use on our website, please click here.
Categories of personal data
The following information is processed when the website is visited:
Purpose
Your personal data are processed for the following purposes:
Legal basis
The processing of your personal data is necessary to enable you to visit the website and to ensure the performance, long-term functionality and security of our website and systems. If you do not consent to the processing of your personal information, we will not be able to provide you with these services.
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
If you have any questions, you can contact us at any time by email, post, telephone, contact forms or any other means. If you contact us, we will usually reply to you via the means of communication chosen by you.
Categories of personal data
The following information is processed when communicating with you:
Purpose
Your personal data are processed for the following purposes:
These purposes are hereinafter collectively referred to as "support".
Legal basis
If you do not consent to the processing of your personal information, we will not be able to provide you with these services.
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Our website contains guidance tools in relation to our products, such as our Chain-Bar-Advisor.
Categories of personal data
The following information is processed in connection with the product guidance tools:
Purpose
Your personal data are processed for the following purposes:
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 this Privacy Notice.
On our website we give you the opportunity to register for our newsletter.
Please note that we use the so-called double opt-in procedure to ensure that you want to receive our newsletters. After you sign up for the newsletter, we will send you a confirmation link to the email address you have provided. Only when you confirm your email address and interest in receiving our newsletter will we include you in our email distribution list.
Personalised newsletters
Please note that when sending the newsletter, we carry out performance measurement and analyse your usage behaviour. For this analysis the newsletter emails sent contain so-called web beacons or tracking pixels. These are located on our servers and tell us when and how you retrieve our newsletter. For the analysis we link the above-mentioned data and web beacons to your email address.
You can disable the display of images by default in your email application to restrict the processing of data through the use of our newsletter. In this case you will not be able to see the newsletter in full and you may not be able to use all the features. If you have the images displayed manually, the above-mentioned tracking is performed.
For more information on how we process your personal data for marketing purposes and to improve your user experience, see section 6, Marketing and user experience. In particular, we draw your attention to information on the processing of your personal data in connection with Oracle Eloqua.
Categories of personal data
The following information is processed in connection with the newsletter distribution:
Purpose
Your personal data are processed for the following purposes:
Legal basis
Your personal data are processed based on your consent given when you subscribe to our newsletter.
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
We use technologies on our website that are intended to facilitate the use of the website and make it more user-friendly and to provide various functionalities. Such technologies include, for example, cookies, pixels and scripts. This section provides information on your personal data in this context.
In our Cookie Notice we explain what cookies and similar technologies we use on our website for what purposes and how you can manage these cookies.
We use the Google Analytics analysis tool on our website. Google Analytics is provided by Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
We use Google Analytics with the extension "anonymize IP". This means that your IP address will be shortened before it is sent to Google in the United States, so that Google will not receive your full IP address from us.
You can learn more about how Google uses the information collected through this service here: www.google.com/policies/privacy/partners/.
Categories of personal data
The following information is processed in connection with the use of Google Analytics:
Purpose
We use Google Analytics to analyse your use of the website, to obtain reports about web page activities, and to obtain other Google services associated with your use of our website and other Internet use.
This will enable us to continuously improve our website, its user-friendliness and our offering, and to tailor them to suit your needs and interests.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Privacy Policy
The Privacy Policy for Google Ltd.’s Google Analytics can be found here:
https://policies.google.com/privacy?hl=en
We use reCAPTCHA v2 on our website. reCAPTCHA v2 is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Ltd.", together with other Google companies of Alphabet Inc., "Google").
Categories of personal data
The following information is processed in connection with the use of Google reCAPTCHA:
Purpose
We use reCAPTCHA v2 to prevent abusive automated entries in web forms, thereby protecting the host's technical systems.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of reCAPTCHA v2, personal data are transferred to different countries that may be outside your jurisdiction. For more information, see section 9 of this Privacy Notice.
Privacy Policy
The Privacy Policy for Google Ltd’s reCAPTCHA can be found here:
https://policies.google.com/privacy?hl=en
On our website we embed video content via YouTube. YouTube is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Ltd.”, together with other Google companies of Alphabet Inc., “Google”).
Categories of personal data
The following information is processed in connection with the use of YouTube:
Purpose
We link video content via YouTube to inform you about our products and offers.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Transfer of your data to countries outside the EEA
Privacy Policy
Google's Privacy Policy for the processing of personal data in connection with YouTube can be found here:
https://policies.google.com/privacy?hl=en
On our website we embed maps from Google Maps. Google Maps is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Ltd.”, together with other Google companies of Alphabet Inc., “Google”).
Categories of personal data
The following information is processed in connection with the use of Google Maps:
Purpose
We embed maps via Google Maps to display geographic information.
Legal basis
Storage period
In principle, we shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of Google Maps, personal data are transferred to different countries that may be outside your jurisdiction. For more information, see section 9 of this Privacy Notice.`
Privacy Policy
Google's Privacy Policy for the processing of personal data in connection with Google Maps can be found here:
https://policies.google.com/privacy?hl=en
We use Oracle Eloqua. Oracle Eloqua is provided by Oracle Deutschland B.V. & Co. KG, Riesstrasse 25, 80992 Munich ("Oracle").
Categories of personal data
The following information is processed in connection with the use of Oracle Eloqua:
Purpose
We use Oracle Eloqua to personalise our emails and to determine whether our emails, particularly our newsletters, are opened and which links in our emails you click on. We use this information to improve our emails and the offers and services we provide. The aim is to tailor our website and services and offers, especially our emails, to suit your needs and interests.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of Oracle Eloqua, personal data may be transferred to different countries that may be outside your jurisdiction. For more information, see section 9 of this Privacy Notice.
Privacy Policy
Oracle's Privacy Policy for the processing of personal data in connection with Oracle Eloqua can be found here:
https://www.oracle.com/ca-en/legal/privacy/
On our website we embed Google Ads. Google Ads is provided by Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Categories of personal data
The following information is processed in connection with the use of Google Ads:
Purpose
We use Google Ads to run search advertisement campaigns if you have visited our website before. The services allow us to combine our ads with certain keywords or, if you have visited our website in the past, to advertise services that you have viewed on our website, for example. We may display interest-based advertising on other websites within the Google Search and Display Network (as a “Google Ad” as part of the Google Search or on other Google Partner websites).
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of Google Ads, personal data are transferred to different countries that may be outside your jurisdiction. For more information, see section 9 of this Privacy Notice.
Privacy Policy
Google's Privacy Policy for the processing of personal data in connection with Google Ads can be found here:
https://policies.google.com/privacy?hl=en
https://business.safety.google/privacy/
On our website we use Microsoft Advertising. Microsoft Advertising is provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft").
Categories of personal data
The following information is processed in connection with the use of Microsoft Advertising:
Purpose
We use Microsoft Advertising to run search advertisement campaigns for you if you have visited our website before. The services allow us to combine our ads with certain keywords or, if you have visited our web site in the past, to advertise services that you have viewed on our website, for example. This enables us to display interest-based advertising on other websites within the Microsoft Search Network.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 7 of this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of Microsoft Advertising, personal data are transferred to different countries that may be outside your jurisdiction. For more information, see section 9 of this Privacy Notice.
Privacy Policy
Microsoft's Privacy Policy for the processing of personal data in connection with Microsoft Advertising can be found here:
https://privacy.microsoft.com/en-ca/privacystatement
On our website we use pixels from social networks. The pixels are activated and your data are processed by social networks only after you have consented to the processing of personal data by social networks in the Privacy Preference Centre.
If you are registered as a user on a social network whose pixels we use, your visit to our website can be linked to your user account on that social network. We point out that social networks can then link the data collected about you via the pixels used on our website to other personal data from you even if you are not a user of the social network.
Please also note that social network providers may also process the personal data processed via the pixel for their own purposes. In addition, we may be jointly responsible with social network providers for certain processing activities.
In the case of joint controllership, we shall conclude an agreement with the social network provider on the processing of personal data under joint controllership.
Please see the Privacy Policies of the social networks, which we will indicate below.
Categories of personal data
The following information is processed in connection with the use of pixels:
Purpose
We use pixels from social networks to display information and advertising on our products, offers and services to you on the respective social network. In addition to being displayed on the respective social network, information and advertising on our products, offers and services may be displayed to you on other websites that also offer the respective pixel.
By using pixels, we obtain information about our promotional activities, especially on social networks.
Legal basis
Storage period
We shall process your personal data only for as long as is necessary to achieve these purposes. For more information on the storage period, see section 6 of this Privacy Notice.
Transfer of your data to countries outside the EEA
In connection with the use of pixels, personal data may be transferred to different countries that may be outside your jurisdiction. For more information, see section 7 of this Privacy Notice.
Pixels used and Privacy Policies for the pixels used
We list the pixels of social networks used by us below together with information about the social network provider and the Privacy Policy for the respective social network and pixel.
The X pixel (formerly the Twitter pixel) is provided by X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103 (“X Corp.”).
X Corp.’s Privacy Policy for the processing of personal data in connection with X pixels can be found here:
https://twitter.com/en/privacy
The Meta pixel (formerly the Facebook pixel) is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta").
Meta's Privacy Policy for the processing of personal data in connection with Meta pixels can be found here:
https://www.facebook.com/about/privacy/
The Pinterest pixel is provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”).
Pinterest's Privacy Policy for the processing of personal data in connection with Pinterest pixels can be found here:
https://policy.pinterest.com/en/privacy-policy
We shall store your data only for as long as is necessary to provide our offerings, in particular our website, or for as long as we have a legitimate interest in, or legal reason for, continuing to store your data. The storage period for your personal data depends in particular on the category of personal data processed and the purpose of the processing. Storage of your data is also considered based on your consent to its storage.
Finally, we take into account statutory storage periods, which may require us to keep your data for a certain period of time. Your data will therefore be stored if this is provided for by the applicable regulations, laws or other provisions to which we are subject. Corresponding requirements are also found in particular in commercial and tax legislation or derive from the regular statutory limitation periods.
In the event of a legal dispute, we will keep the personal data that we need for our legal defence until the final conclusion of the proceedings.
For further information on the storage period, please contact us using the contact details that can be found in section 1 of this Privacy Notice.
In certain cases, we share your personal data with other companies in the STIHL Group. Processing by these STIHL companies is done regularly on our behalf for the purposes described in this Privacy Policy. The processing of your personal data may also be carried out under the sole controllership of the STIHL company receiving your data or under the joint controllership of that company with us.
If we share your personal data with other controllers, this will in principle be done only if this is necessary for the performance of a contract with you, if we or the third party have a legitimate interest in this or if you have agreed to this.
Processing of your personal data by another STIHL company on our behalf is carried out on the basis of a contract for processing data on behalf of a controller.
In the case of joint controllership, we shall conclude an agreement on processing under joint controllership. This agreement shall lay down, inter alia, the obligations of the joint controllers in relation to compliance with the requirements of the GDPR. We shall be happy to provide you with the essential elements of this agreement on request. To this end, please contact us using the contact details that can be found in section 1 of this Privacy Notice.
In addition to recipients in the STIHL Group, we also share your personal data with third parties, in respect of individual processing operations and taking into account the data protection requirements. These third parties include service providers that process your personal data on our behalf and service providers that provide services for us that are associated with the processing of your personal data. The processing of your personal data may also be carried out under the sole controllership of the third parties receiving your data or under the joint controllership of those third parties with us.
If we share your personal data with other controllers, this will in principle be done only if this is necessary for the performance of a contract with you, if we or the third party have a legitimate interest in this or if you have consented to this.
In connection with the processing of your personal data we use the following categories of service providers:
Where we are obliged to do so under applicable laws, and to the extent required by those applicable laws, we will also pass on your data to authorities and courts.
Processing of your personal data by third parties on our behalf is carried out on the basis of a contract for processing data on behalf of a controller.
In the case of controllership, we shall conclude an agreement on processing under joint controllership. We shall be happy to provide you with the essential elements of this agreement on request. To this end, please contact us using the contact details that can be found in section 1 of this Privacy Notice.
We may disclose your personal data to a third party without your consent if permitted or required by applicable law. We may also disclose your personal information, in accordance with applicable law, in connection with a corporate re-organization, a merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets provided that the disclosed information continues to be used solely for the purposes permitted by this privacy policy by the entity acquiring the information.
In the process of providing our services to you, we may need to transfer your personal data outside of your jurisdiction of residence. Regardless of where your personal data is processed, the highest priority for us is that the level of protection required by the applicable privacy laws of your jurisdiction is ensured. If we pass on personal data to recipients whose systems for processing your personal data or their subcontractors are located outside of your jurisdiction of residence, or if we transfer personal data to recipients outside of your jurisdiction of residence, we will comply with all applicable legal requirements, including, when required, performing all necessary data privacy assessments and having in place written agreements for the protection of personal information with recipient parties.
You can ask us for an overview of recipients outside your jurisdiction of residence at any time using the contact details specified in section 1 of this Privacy Notice.
If you wish to exercise your rights set out below, you can contact us informally at any time using the means of communication specified in this Privacy Notice. You can contact us and our Data Protection Officer by email and the other means of communication using the contact details set out in section 1 of this Privacy Notice.
You have the right to request confirmation as to whether or not we hold your personal information, and, if we do, to request in writing access to that information.
We will also give you information about the ways in which your personal information is being used and a description of the recipients to whom that information has been disclosed. We may charge you a reasonable fee for doing so. In some situations, we may not be able to provide access to certain personal information (for example, if disclosure would reveal personal information about another individual, if we are prevented by law from providing access to certain personal information, etc.). If we refuse an access request, we will notify you in writing, document the reasons for refusal, and outline further steps that are available to you.
You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, and if you believe there is a mistake in your personal information, you may ask for it to be corrected. We may ask you to provide documentation that our files are wrong. Where we agree that the information is incorrect, we will correct it and notify anyone to whom we sent this information. If we do not agree that the information is incorrect, we will include in our file a notification that the correction was requested but not made.
We always strive to ensure the accuracy of your personal data. Therefore, please notify us of any changes to your data (such as address changes) without undue delay, so that we can ensure your personal data are up-to-date.
If the legal requirements are met, you may obtain the erasure of your personal data without undue delay. In particular, this is the case where:
Please note that your right to erasure is subject to restrictions. For example, we are not allowed to erase personal data that we are legally required to continue to keep. Data that we need for the establishment, exercise or defence of legal claims are also excluded from your right to erasure.
You have the right to receive the personal data that you have provided to us and that we process for the performance of the contract, based on your consent or by automated means, in a structured, commonly used and machine-readable format. You also have the right, if the above-mentioned conditions are met, to have us transmit these data directly to a third party, where technically feasible.
If you have given your consent to the processing of your personal data, you may withdraw it at any time with future effect. This shall be without prejudice to the lawfulness of the processing of your data until it has been withdrawn.
If you consider that the processing of your personal data infringes applicable data protection legislation, you may lodge a complaint with a data protection supervisory authority, in particular the data protection supervisory authority in the place of your habitual residence, place of work or place of the alleged infringement.
In this Privacy Notice we always provide you with up-to-date, complete and, in principle, final information about the processing of your personal data in connection with our website. This requires us to regularly update this Privacy Notice. We therefore advise you to consult this Privacy Notice on a regular basis.
